At Roder, we aim to provide a fair deal for both passengers and drivers. For the service to work well for everyone, we rely on people keeping their promises.
When a driver accepts a job using Roder, the passenger has a right to expect that driver to turn up, and when a passenger hails a taxi using Roder, the driver should expect that passenger to be at the pickup address.
Sometimes there are legitimate reasons for a cancellation, but if either party cancels without a fair reason, it is frustrating for the other person and we think it is reasonable for that behaviour to be discouraged.
If any of our drivers continually cancel jobs without good reason, we have a compliance procedure in place that could ultimately see them removed from the Roder network. Conversely, when a passenger cancels without good reason the driver should expect some small compensation to cover his or her time. For this reason we are introducing the Roder Cancellation Policy.
One Way / Round Trip
Tempo Traveller/ Bus/ Heavy Vehicles
*online transaction charges of 5% will be charged on the advance received
If any customers pays the booking money (in advance) and cancels the trip as per cancellation policy then the refund will be made in online mode to customers within 15 days.
Where possible, we encourage our passengers to contact their driver directly prior to cancelling as this tends to resolve many misunderstandings.